We use Royal Mail for most deliveries in the UK. Most orders are processed and shipped on the day we receive them, apart from those placed on Saturdays and Sundays of course. In most cases Royal Mail will deliver these the next day. There may be a delay if an item is out of stock, though this is rare. We will try to contact you if we are unable to supply an out of stock item by the next day.
*UK Customers should note that any orders over £50.00 will be sent by Recorded Delivery at our discretion.
*Customers spending under £50.00 may have their orders recorded for a further fee of £1.00 if they require and can choose this option at the checkout.
Recorded delivery requires a signature upon delivery but is not trackable and, like regular First Class mail, no compensation for lost or damaged packages is offered by Royal Mail.
If you wish to have your package insured against theft, loss or damage you should choose UK Special Delivery at the checkout. This is Royal Mail’s trackable insured service. Please note that next day delivery on this service is not possible if orders are placed on Saturdays or Sundays.
Large or heavy parcels may be sent by Interparcel online courier http://www.interparcel.com at our discretion.
All EU/R.O.W. orders will be shipped by Royal Mail International Signed For, the cost of which is based on the weight of the order.
All EU/R.O.W orders weighing over 2kg will be sent through Interparcel online courier http://www.interparcel.com, the customer will be provided with a tracking number by email. Shipping times will vary with each different country.
*REST OF THE WORLD CUSTOMERS PLEASE NOTE: We are always conscious of the cost of shipping your order. It is cheaper to ship packages overseas through Royal Mail International Signed For than via an alternative courier though this is only possible for orders that weigh under 2k. Any package over 2k will not be accepted by Royal Mail and so must be sent by courier and this can reflect a sharp rise in the postage cost. In some cases the delivery charge on packages of 2k or over may be in excess of the actual cost and in such cases we will refund the balance back to the customer. For example, if on completion of your order the delivery charge is £50.00 but the actual delivery cost turns out to be £30.00 we will immediately refund you the £20.00 balance.
Customers must contact us within seven days of receipt regarding faulty items or goods that have been damaged in transit. These will be replaced on return to us and the return postage will be credited or refunded back to the customer. Any errors on our part will of course be rectified without cost to the customer.
Please note that some vinyl records, particularly those imported from Jamaica, a rare occurrence these days, may contain varying amounts of surface noise. We try to make sure that the records we sell are of an acceptable level and therefore do not accept responsibility for their quality.