We use Royal Mail for most deliveries in the UK. Most orders are processed and shipped on the day we receive them, apart from those placed on Saturdays and Sundays of course. In most cases Royal Mail will deliver these the next day. There may be a delay if an item is out of stock, though this is rare. We will try to contact you if we are unable to supply an out of stock item by the next day.
Europe / Rest Of The World Delivery
All EU/R.O.W. orders will be shipped by Royal Mail International Signed For, the cost of which is based on the weight of the order.
All EU / R.O.W orders weighing over 2kg will be shipped via Interparcel online courier http://www.interparcel.com, the customer will be provided with a tracking number by email. Shipping times will vary with each different country.
*EU / REST OF THE WORLD CUSTOMERS PLEASE NOTE: We are always conscious of the cost of shipping your order. It is cheaper to ship packages overseas through Royal Mail International Signed For than via an alternative courier though this is only possible for orders that weigh under 2k. Any package over 2k will not be accepted by Royal Mail and so must be sent by courier and this can reflect a sharp rise in the postage cost. In some cases the delivery charge on packages of 2k or over may be in excess of the actual cost and in such cases we will refund the balance back to the customer. For example, if on completion of your order the delivery charge is £50.00 but the actual delivery cost turns out to be £30.00 we will immediately refund you the £20.00 balance.
Customers who select this option at checkout will be able to collect once they have received a "Ready for Collection" email. This is usually same day unless your order was placed after 3.00pm and providing that all items are in stock and not containing any pre-order products. Valid ID will be required upon collection or a copy of your invoice or order number.
Please collect orders from our offices at Tooting Works, 89 Bickersteth Road, Tooting, London, SW17 9SH. Please ask for Dub Vendor at the reception.
Reserve Your Order
*Please note this is not a free shipping option.
This option is for customers who wish to pay and reserve multiple orders until you're ready for us to ship them. This way you can secure your goods and save on shipping costs.
To use this function please select the 'Reserve Your Order' option when choosing your delivery method at checkout. Please note that delivery charges will not be incurred at this stage. Once you are ready to ship your items, get in touch with us at mailorder@dubvendor.co.uk to confirm this, along with your chosen shipping address. This is when we will invoice you the cost of shipping, once this is paid orders will be dispatched immediately.
Please note: Once ordered a record cannot be removed or swapped from your selection. Orders can be stacked for up to three calendar months, orders left for over six months with no contact or response to our emails will be returned to stock. The value of the order can only then be used as credit for purchases at our online store.
* This service is not applicable for customers who place orders overseas without VAT and wish to collect their order here in the UK. If this should happen VAT will be charged prior to collection.
Faulty Goods / Returns
Customers must contact us within seven days of receipt regarding faulty items or goods that have been damaged in transit. These will be replaced on return to us and the return postage will be refunded back to the customer. Any errors on our part will of course be rectified without cost to the customer.
Our return address:
DUB VENDOR
TOOTING WORKS
89 BICKERSTETH ROAD
TOOTING
LONDON
SW17 9SH
CD